Unprecedented surge in fraud, and fraudulent practices have progressed to the point where it now constitutes a threat not only to individuals but also the economy.
Konga.com, Nigeria’s largest online mall recently demonstrated the act of incompetence and fraud by supplying an inferior product to a customer who returned the product afterward and is yet to recover refund of the money.
The konga customer, William Ulem, speaking to The Boldest TV show, says that he ordered and paid for a Solar Power Generator in July 29, 2024 at the rate of 445, 500 000( Four hundred and forty five thousand five hundred Naira) but an inferior product was delivered in August 9. .
He complained and it was retrieved with the emphasis of their return policy to refund his money in 48 hours but as at the time of this report, the money is still not refunded.
In order to verify this complaint, our correspondent Esther Dominic interrogated Konga.com as their customer representative Nora, confirmed the allegation by their aggrieved customer as correct . Nora of Kong.com promised that their aggrieved customer would get his money refunded within five working days which elapsed on Friday, 30th of August 2024 but the money was not refunded.
Furthermore, we contacted the logistics partner of konga known as First Laural Logistics Asaba who delivered the product to the customer to know why there is delay in refund of money of the product retrieved by them.
The Front Desk Staff one miss Chidinma could not give any answer as she claimed not to be a Staff of konga but just a logistics partner. She assured the customer that with the assistance of the regional manager, he will get his money back but no specific date.
Moreover? the aggrieved customer has reported to the Nigerian Police for further investigation and order for refund and compensation for all expenses encured in the process reaching out to konga.com.
The biggest potency of Konga and other online marketplaces is also their biggest weakness.They sell everything from everybody. As a result being confirmed by their staff one Nr. Paul at Nnebisi road Assba, they have little or no way of verifying the quality of the products
Meanwhile, it was gathered that, Konga was previously demised because major investors decided not to fund the business again, and the cash being generated from the business could not support its operations. It was also gathered that the investors had totally written off the investment and asked management to shut down
We call the existing management of this online commerce to adhere to their business policies without any bridge. While customers are advised to research more before buying products online.